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| What is "30 days Money Back"? |
If in some couses our software product doesn't work properly we guarantee refund your money. |
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How long will shipping take? |
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Shipping takes from 2 to 14 days depending on country of destination. Some orders take up to 3 weeks. |
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Can I get software in german language? |
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It is possible, if software is Multilanguage. |
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What do I get when I order something from you? |
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You get the CD(s) with the software in an envelope. You also get the activation key, serial number or CD key necessary to activate the software. In some cases CRACK file is provided. |
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Where does this software come from? |
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The software is shipped from Europe. |
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My order was recieved broken in half? Can you reissue a disk? |
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Disk will be replaced without extra cost. |
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Can you provide a tracking number for the package ? |
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The orders that shipped by means of DHL (Worldwide Express), UPS Express and FedEX are provided with tracking number for the package.
Unfortunately, International Airmail(EMS) does not provide the customers with any tracking information. |
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I wish to buy ArchiCAD 9.0 but this software requires a dongle? |
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Normal version does but any of the software from us doesn't require dongle key or anything like this. Dongle emulator is included instead of it. |
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Can I work with this programs without any law problems? |
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Yes, if you use it from home, but it's forbiden to use any of the software in companies or for comercial use! |
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Where do I get technical support? |
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You can find the necessary information on the installation in the program files (usually called “Read me”, FAQ or “Help”). If some more questions appear, we will provide you with our technical support e-mail. |
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What is the difference between the downloadable versions and the shipped CDs? Are the downloaded files cd images? |
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80% of downloads are IMAGE FILES of CD's. They need to be burned after downloaing to CD using CD burning software (Nero). |
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What for is Member's panel? |
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After payment for your order you will get access to Member's panel wich include information about your order status, tracking number if it is provided, discounting status, etc. |
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Hi, is this a full install version and not an upgrade? Also will I get the activation/registration key or what? |
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All software is full version, no upgrades or student versions. Serials, keys or activation codes are provided if not crack/patches are. |
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What is the format of files for downloading? |
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Most of the software is offered for downloading in SFX-archive files. SFX-archive (self-extract) is an EXE file, thus it does not require any additional software on your PC to be opened.
Some products also contain ISO versions of installation files. Such files are for burning CD copies. ISO files require special CD-burning software to be used. The content of ISO files is equal to SFX-archive, however the size is usually bigger.
A number of products which must be installed from CDs is offered only in ISO format.
Please read the instructions on your account before starting installation. You will find the detailed manual for using of your type of files. |
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Should I have any special programs to install the software purchased and downloaded from you? |
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Most of the programs do not require any special software to be installed; however there are some items that must be installed only from the CD. To burn the CD correctly you should have CD-R or CD-RW and CD-burning software, e.g. Nero Burning Suite or Roxio Easy Media Creator. We give a free version of Ahead Nero 6.3 with products that require burning to CD. Besides you can download usefull software for free in the related section on our website. |
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The file I have downloaded is identified by my computer as ZIP/RAR file, but I can not open it with the archiver program? |
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On your account it is stated that the file is in ISO format. You can not just open it using the archiver, but you should burn the file to a CD. On the User account you will find the instructions how to burn the image disk correctly. |
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Can I download to one PC and install on another? |
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Yes, you can. We even advice to download the software on a computer with better type of the Internet connection. |
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Can I download the purchased software again if my system crashes or I loose the file in any other way? |
| We will restore the downloading possibility for your account or certain product after receiving your request with explanation of your problem. Besides you can make the backup copy of the program for further usage. |
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I'm on dial-up. Will I be able to download? |
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Both our servers (primary and backup) support resuming of transfers, thus you will be able to download software with the help of Download Accelerators even on a poor type of connection. However if dialup of the only possibility for you to get the program, we do not recommend placing an order. |
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What is the average download time? |
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The time required to get the file from our server depends on the number of factors where the most important are: the file size (normally the size of files is very large and could reach more than 700 MB for some items), the type of Internet connection you use, the time of the day (straightly proportional to the number of current active connections to the server), etc. Useful advices for downloading you will find in the Download Area. We do not recommend to download on dial-up connection. |
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I'm not able install the software purchased from and because it is too complicated. Refund me as I'm not going to try any longer? |
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The software offered at this site is simple and standard to install. Any software product with a complicated installation procedure is accompanied with the detailed installation guide. Following the steps of such instructions precisely you will feel no difficulties. Thus, all software is sold with the joint understanding that the customer possesses a basic knowledge of computer systems and software functionality. No returns will be accepted due to the inability of the user to understand and utilize the software because of a lack of knowledge of these basic computer functions. |
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When the purchased software will become available for downloading? |
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We need up to 24 hours before the downloading function becomes available. |
